image credit: Pexels

Setting Contact Center Customers Up for Success in a COVID-19 World

August 18, 2020

Via: No Jitter

It’s hard to believe how much has changed so quickly in the past few months. From the workplace to the home, new challenges have given us grief and in some cases, opportunities for learning and growth. At home, I’ve treasured the additional time to spend with my family and take a few e-learning classes. At work, we spent the first few months reaching out to customers to offer a virtual hand: helping to evaluate their services and budget, offering ideas on how to mitigate some of the challenges, and sometimes, just listening, as we are all in this together.

Read More on No Jitter