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Quality CX: What Your Brand Needs to Provide Right Now

November 24, 2020

Via: No Jitter

Business owners continue to grapple with mounting losses and customer abandonment as a result of the COVID-19 recession. Critical to the survival of these businesses is the reimagination of what it means to deliver great customer care, experiences, and services that matter most to consumers.

The pandemic has proven to be a real test for customer contact centers, especially those of traditional brick and mortar industries that must adapt to new requests of a forced online consumer base. Whether dealing with everyday needs such as groceries, pharmacy visits, or services such as medical appointments and license renewals, everything is getting retooled for a touchless, social experience.

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