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How 5G Will Impact Contact Centers

September 6, 2019

With the recent emergence of 5G technology, many businesses are hopping on board and incorporating 5G into their infrastructure. Call centers are no exception, and 5G can make a great impact on how contact centers are run, enhance their customer experience, and gather data.

Improved Call Quality

One thing that 5G has greatly improved on compared to 4G (and LTE) is the latency issues. A big issue with 4G is their low latency, which can lead to poor call quality.

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