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Globalize Your Contact Center Instantly with SIP Trunking

December 16, 2020

Via: No Jitter

The transition from on-premises telephony systems to scalable cloud-based contact centers is happening. No question about that, the need for an omnichannel customer service experience that meets a customer on their preferred channel isn’t in question. But the element that is still difficult to solve is how to choose the right connectivity provider to support the vision of your modern contact center.

Why Is Connectivity Important?

For decades, the traditional telco-operated public switched telephone network (PSTN) was the only option to make or receive phone calls, by using a trunk to connect a contact center to the carrier.

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