Buzzword or not, artificial intelligence (AI) is shaping up to make a difference in the business communications space. With many solutions already available, the benefits are becoming more and more clear: efficient customer service, higher-quality collaboration, well-organized meetings, and more.
AI is an exciting prospect, but many companies are still in the dark on how exactly to implement it into their work environments. For example, a small business could utilize chatbots but may not have the need for an extensive AI voice customer service solution. On the other hand, larger companies with contact centers have endless opportunities to enhance communications with AI solutions.