After a holiday hiatus, AWS re:Invent re-starts today with 200+ new sessions, and, as there was in November, there is news on the contact center front. In a news blog today, AWS describes the global expansion of AWS Contact Center Intelligence (AWS CCI), first announced in July 2020. To review, AWS CCI solutions use a combination of AWS AI-powered services for text-to-speech, translation, intelligent search, conversational AI, transcription, and language comprehension capabilities.
