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Taking Transformation Step-by-Step

January 14, 2022

Via: No Jitter

The start of a new year can be a time for looking at the big picture. My colleague Ryan Daily does just that in a recent No Jitter post.

Daily’s article, Comms & Collaboration 2022: 5 IT Trends to Watch, summarizes some of the great year-end posts that our contributors offered at the close of 2021. Daily boils it down into five key trends to watch in 2022:

  1. Meeting equity will be key to hybrid work productivity
  2. Video platforms will inform employee experience strategies
  3. Omnichannel customer engagement becomes even more important
  4. CCaaS becomes an AI hub for augmenting CX
  5. Enterprises that still have on-prem infrastructure will feel the pinch

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