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Take a Tour of a Modern 911 Central Dispatch Facility

August 31, 2022

Via: No Jitter

In North America, we take for granted the convenience and availability of our first responders. I recently had the privilege to tour the Johnson County Central Dispatch (JCCD), the primary Public Safety Answering Point (PSAP) in Johnson County, Missouri, and I was highly impressed. It had been about 20 years since the last time I toured a PSAP—commonly called a 911 call center, so I was curious to see the technology progression.

In 2013—to overcome space limitations, aging infrastructure, and old technology—a new countywide communications infrastructure and 911 center was built on U.S. government-donated land. From the outside, the JCCD is a nondescript block building, built to withstand severe weather and to require low maintenance, built for functionality, not flair.

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