Top
image credit: Adobe Stock

SharpenCX Acquires Webtext

May 9, 2023

Via: No Jitter

SharpenCX, a unified contact center platform company, today announced it has completed the acquisition of Webtext, an omnichannel messaging solution. With the acquisition, SharpenCX broadens its mission to offer innovative digital engagement options for on-premises contact centers, including webchat and social channels.

Founded in 2011, SharpenCX is headquartered in Indianapolis, Indiana, and their leadership team has several executives with long histories with quintessential Indiana technology companies. Pam Hynes, chief operating officer, and Kevin Schatz, chief technology officer, each spent many years at Interactive Intelligence, the contact center company acquired by Genesys in 2016. Adam Settle, chief product officer, spent several years at Angie’s List.

Read More on No Jitter