Artificial intelligence (AI) is clearly going to play a role in communications and collaboration in the coming years. Most of the heavyweights in the tech industry are touting their AI capabilities, from the best-known example — IBM’s Watson — to the AI capabilities from Google, Microsoft, Facebook, and Amazon for layering into applications and services in their spaces.
You don’t have to be a utopian dreamer to recognize that the technology is constantly improving, and to see the opportunity for enterprise communications to leverage this technology.
