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Reflections on UCaaS and CCaaS, Looking Forward

January 5, 2021

Via: No Jitter

Whew – we made it to 2021! Now that 2020 is in hindsight, we can appreciate the lessons learned and find ways to improve our communication, collaboration, and customer experience (CX) capabilities. While 2020 isn’t a year any of us would like to revisit, at least we learned a lot about the importance and role of business communications. These lessons will help both vendors and customers moving forward and inform our expectations for the new year.

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