David Myron, Omdia’s principal analyst for business platforms and applications, recently chatted with NICE’s head of product marketing for workforce engagement management, Shahar Admon, to discuss the macroeconomic forces the pandemic imposed on contact centers. Their discussion is available as the on-demand webinar “Enhance CX in an Economic Downturn by Migrating to CCaaS at Your Pace.”
Here are the highlights of that conversation.
Macroeconomic Forces Pushed Contact Centers to a Speedy Digital Transformation
