The dawn of 5G means the way we get, experience and manage information will change, putting user experience front and center. To enable services in each of the three 5G primary use cases identified by the 3GPP—eMBB, URLLC and mMTC—network operators must dramatically transform their networks. While getting ready to launch new 5G services, operators must continue to strengthen their 4G networks. All this makes for a delicate balancing act as service portfolios and product mixes change and evolve.