Leading the voice recording market brings absolute satisfaction — yet it also presents a responsibility to be ahead of the game and anticipate tomorrow’s drivers and the contact center’s IT needs to support organizations’ growth in a highly competitive consumer environment.
Just a few years back, the contact center’s IT role was defined by managing complex systems. Today, the environment has changed. One driver behind this is the cloud, which altered every facet of life. Another driver is the generational “evolution” — how we’ve changed as individuals and professionals in our consumption of goods and technology.
