At Enterprise Connect, Microsoft revealed that Operator Connect will be GA later this week. It’s a fascinating development for UCaaS.
It’s funny how the tech pendulum swings back and forth through each upgrade cycle. One of the more subtle changes associated with the prem-to-cloud shift is how products merged with the services. Specifically, PBX implementations have always required separate engineering, management, and procurement of circuits. With UCaaS, the circuit and call control are bundled together into a single decision — or at least it was.
