Delivering a new communications tool does not mean it will be used effectively. It may not be used at all. This is true for Unified Communications collaboration tools. Effective use of collaboration tools means a change in behavior and new habits for those using the collaboration tools. The objective is to get users to want to use the collaboration tools, not feel they have to use the tools.
Goals for Collaboration
Before embarking on the introduction of collaboration tools, the question “Why introduce collaboration” must be answered.