Contact centers are changing with the rapid advances in communication technology, and the variety of channels used by customers. The following realities have become clear:
- Every member of an organization has the means to be involved in direct customer engagement and therefore needs to be equipped with the right tools.
- This expanded scope of customer interactions requires tools that can help drive consistency, constant improvement, and scale.
Microsoft Teams enables customer interaction work streams by acting as the hub for internal and external customer connections. Teams supports communication across different modes including chat, video meetings, and calling.
