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How Interaction Analytics Help Contact Centers Win

November 11, 2020

Via: No Jitter

Whether it’s baseball, football, or tennis, sports center around strategy. Those strategies are malleable and can be changed mid-game to adapt to new circumstances. Nowadays, through technology and other resources, management teams gather more information and data to edge out their competition. Operational analytics enables them to optimize training programs, and strategic analytics helps identify the best players. Having access to these analytics is no longer optional for sports teams — they’re necessary to become a champion.

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