As a technology analyst, I have been closely following the ever-changing world of collaboration, with a particular focus on how AI is transforming every aspect of how we communicate and get work done. Most of the attention in this space is on horizontal use cases, where UCaaS is deployed across organizations to support a wide range of collaboration scenarios.
All cloud providers can address these needs fairly well. But when it comes to vertical markets, the use cases present distinct challenges, and need to be addressed with more specific capabilities. This spotlight article is about healthcare, arguably the biggest and most complex vertical for these technologies to address. The opportunity, of course, is massive, and several companies are investing heavily to own it.
