For many Americans, food ordering and delivery platform Grubhub has become synonymous with the pandemic experience, their connection to the world of food outside their homes. For Grubhub, meeting in-home dining requests took contact center operations to a whole new level.
“The last year — over a year now — has just seen tremendous growth and change for us. Nothing was stable, nothing was the same … just nonstop growth … which is continuing in 2021,” Gina Greeder, a contact center systems administrator at Grubhub, said during a session at a briefing event CCaaS provider Five9 hosted last week.