image credit: Chris Yarzab / Flickr

Grubhub Powers Through Pandemic on Five9 Platform

May 13, 2021

Via: No Jitter

For many Americans, food ordering and delivery platform Grubhub has become synonymous with the pandemic experience, their connection to the world of food outside their homes. For Grubhub, meeting in-home dining requests took contact center operations to a whole new level.

“The last year — over a year now — has just seen tremendous growth and change for us. Nothing was stable, nothing was the same … just nonstop growth … which is continuing in 2021,” Gina Greeder, a contact center systems administrator at Grubhub, said during a session at a briefing event CCaaS provider Five9 hosted last week.

Read More on No Jitter