For simple requests, often the quickest, easiest route for customers to resolve their issues is by visiting a company’s FAQ page or calling the customer service line. But for more complicated issues, customers — and customer service reps — might find it easier to talk it out face-to-face. Increasingly, those encounters are coming the way of cloud-based video.
Towards that end, visual engagement provider Glance Networks this week announced the availability of Glance Video, a service that allows enterprises to embed video capabilities into their websites via JavaScript or mobile apps via an SDK, Andy Norman, solutions architect for Glance, told No Jitter during a briefing.
