The age of cloud communications has arrived. Metrigy’s data shows that more than 47% of companies now use unified communications-as-a-service (UCaaS) for all or some of their calling, meeting, and messaging needs. Among those still on-premises, more than one-quarter plan to shift to the cloud by the end of 2022.
The migration to UCaaS requires a rethinking of how companies address UC security, performance, administration, and endpoint management needs. Simply shifting application servers from on-premises to the cloud doesn’t absolve IT leaders of management responsibilities. It requires evolving management approaches to ensure acceptable performance for all employees and avoid finger-pointing between application providers and network service providers. This approach becomes more difficult with the rise of remote and hybrid work and the growing use of video.
