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Empower Supervisors to Meet Evolving Contact Center Demands

March 25, 2021

Via: No Jitter

This past year has brought about tremendous change — especially for contact centers, with many forced to pivot overnight to a remote agent model. The pandemic caused a significant increase of customers reaching out to contact centers, whether with voice calls, emails, or other channels, oftentimes overloading agents. As a result, the focus has quickly shifted to ensuring agents and supervisors are set up for success in this new working paradigm.

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