IT silos are common and produce redundant solutions, increased budgets, and inefficiency for unified communications (UC) and contact center (CC) operations. Some view cloud solutions as the tool to break down silos. However, cloud solutions can also deliver cloud provider lock-in— something most will acknowledge as a poor situation.
Defining provider lock-in
Provider lock-in means an organization becomes dependent on a service provider and can’t change providers without incurring substantial costs as well as business disruption.