The Enterprise Connect program team has begun work on the EC2023 conference, and I’ve been encouraged by how many of our conversations have focused on practical issues around ensuring the success of the migration to hybrid work and next-gen customer experience.
Hybrid work remains very much a work in progress and likely will remain so, as long as uncertainties persist about COVID variants, the prospects for a recession, and, probably most of all (and not unrelated), the balance of power between employers and employees.