If you are in the customer experience business and pay any attention to social media, you no doubt are aware that NICE held its annual industry analyst meeting in Marrakech, Morocco last week. In addition to a spectacularly memorable locale, those in attendance were treated to two days of executive presentations mapping out the company’s strategic directions for the next few years.
Unlike many strategic plans that seem to change with the seasons, Barak Eilam, CEO of NICE, built and expanded upon his 2021 vision, detailed in my No Jitter post that followed last year’s analyst summit, Beyond CCaaS + WFO to CXi.
