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Customer-Facing Video: UCaaS Vs. Embedded Video?

May 3, 2021

Via: No Jitter

Over the course of the pandemic, the adoption switch has flipped on video communications — not just within the enterprise for employee collaboration, but also for consumers, many of whom have become more and more comfortable with videoconferencing through social and hobby usage. And, as we all know, comfort eventually turns to preference, which in turn means enabling video is becoming a major focus for the many sales and service operations that see themselves needing to provide this increasingly preferred means of customer engagement.

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