Every year, the Enterprise Connect Innovation Showcase introduces attendees to new companies that offer cutting-edge solutions in a specific technology area. For this showcase, the first in-person one since 2019, this year’s technological theme was customer engagement — and it is dominating the Expo Hall.
The pandemic profoundly revised the customer experience (CX) and the technologies that boost the CX impact for both business and customer. Outstanding customer service entails adhering to industry best practices such as respecting customers’ time, maintaining a pleasant demeanor, and providing knowledgeable and resourceful resources.
