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Conversational Data: Real-Timing Routing Is Table Stakes

May 26, 2021

Via: No Jitter

The advanced capabilities of speech analytics and associated use cases are making enterprises wake up to the value held in call recordings, with our research showing that almost 76% of C-level executives regard voice data as “valuable” or “very valuable” to their organizations.

However, despite the potentially game-changing ability to extract rich insights from the analysis of audio data at scale, many enterprises are unable to capture and fully utilize the vast amount of voice, video, and structured/unstructured data that flows throughout their businesses daily. As such, they’re likewise unable to tap into valuable AI-driven insights that could help optimize CX, improve sales performance, enhance compliance, and drive process efficiencies through automation.

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