Replicant, a conversational AI provider, launched its Thinking Machine voice AI platform in 2019. The Thinking Machine processes complete sentences in real-time, allowing businesses to apply the voice AI platform to various customer-service call flows. With the growing demand for intelligent voice automation in call centers, Replicant CEO and Co-Founder Gadi Shamia recently spoke with No Jitter to discuss how automation improves working conditions for call center employees, reduces attrition, and assists recruiters. He also shared how conversational AI advancements address bias, language, and dialect while empowering a call center workforce.
