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Contact Center Voice Biometrics

October 27, 2020

Voice biometrics technology is used to verify a person’s identity using their unique vocal attributes, the way they speak. Everyone has different physical and behavioral voice characteristics. These influence the sound of their voice and in combination these are unique to every individual. It can be a boost for contact center security with secure customer authentication and contact center fraud prevention. To learn more, I contacted Chris Adomaitis, Director and Solutions Architect at Omilia

What is voice biometrics?

Voice biometrics is a technology that can verify a person’s identity using advanced speech recognition. Similar to a fingerprint, each person has a voiceprint, which is the basis for the use of voice biometrics.

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