Like other contact center vendors, Talkdesk is incorporating artificial intelligence (AI) into its contact center as a service (CCaaS) offerings. Although 84% of contact center organizations expect their spending to increase in 2025 compared to 2021, these same organizations are wary of adopting AI technologies in the call center, citing concerns about perceived cost, reliance on the IT department, lack of data maturity/infrastructure, and time to value (TTV).Like other contact center vendors, Talkdesk is incorporating artificial intelligence (AI) into its contact center as a service (CCaaS) offerings. Although 84% of contact center organizations expect their spending to increase in 2025 compared to 2021, these same organizations are wary of adopting AI technologies in the call center, citing concerns about perceived cost, reliance on the IT department, lack of data maturity/infrastructure, and time to value (TTV).
