Few IT teams are starting 2022 from a blank slate. Many IT teams are continuing the work that they started in 2021 — and even before that in 2020 — of supporting enterprises with the communications and collaboration tools to address the needs of their organization. While the future of IT is anyone’s guess at this point, certain topics and trends have gained traction over the last couple of years, which provide us with some hints as to what we might expect from the year ahead and how they will ultimately impact IT operations.
