There is no doubt that the pace of digital transformation has accelerated in response to COVID-19, but just how much so? Five CIOs from diverse industries addressed just this question in a panel discussion last week at Zoom’s user and partner conference, Zoomtopia.
But have we seen 10 years of digital transformation compressed into a matter of months? Perhaps, indicated Megan Crespi, chief operations and technology officer at Comerica Bank. Certainly, Comerica has had to adjust quickly to allow employees to work remotely, and it has had to rethink its customer services, Crespi said.
