Information—it’s great when you have it, but a headache when it’s unsearchable within your organization.
It can be particularly frustrating when this data is unsearchable because your phone system is separate from other communications. Now, notes from a call on Monday aren’t available for a social chat on Tuesday, SMS messages on Wednesday, or a video chat on Thursday.
Does a small or medium-sized business (SMB) with unified communications as a service (UCaaS) experience this headache? Not likely. Does their competitor with physical phone lines that use dedicated hardware (i.e., a traditional PBX)? Constantly.