Canadian regulators ordered Rogers Communication to provide a more thorough accounting of what happened last weekend to cause a nationwide outage for Canada’s biggest mobile telco. The Canadian Radio-television and Telecommunications Commission (CRTC) gave the company a week to comply, ordering Rogers to respond to its questions about the outage by July 22, 2022. The CRTC wants Rogers to explain what caused the outage and what specific steps it’s taking to credit customer accounts as a result of the failure. The CRTC also wants to know the extent of Rogers’ emergency services failure during the outage.
