Zooms’ planned acquisition of Five9, announced late Sunday as covered in this No Jitter post and our MetriNote, makes sense for a variety of reasons — financially, strategically, and logically. Behind the obvious, though, are some compelling business success metrics that illustrate the benefits to business customers.
Zoom announced plans to enter the customer experience (CX) space full-force by acquiring Five9 for an all-stock transaction valued at $14.7 billion, expected to close in the first half of 2022. By combining one of the leading UCaaS platforms with one of the leading CCaaS platforms, Zoom is addressing a key enterprise demand to use a common platform for both customer and employee communications.