“How are the mighty fallen” is a fairly famous quote and, sadly, one that seems pretty accurate for Avaya. The former giant of unified communications (UC) may now be facing major problems, and the big question is what that means for the whole of unified communications and collaboration (UCC). Is this an isolated issue or an ominous indicator of a systemic shift in the whole UC/UCC space? To answer that question—let’s lay out some truths and see where they lead us.
