I have been a contributing writer to No Jitter (and its predecessor, VoIP Loop) since its inception in 2007. In those 15 years, I’ve written many posts about Avaya and its acquired companies (notably Nortel). As the undisputed market share leader in the contact center market for decades, No Jitter readers welcomed posts about the company’s strategy and leadership.
It’s been 3.5 years since I’ve written an article focused on Avaya – when Laurent Philonenko, a strong product leader, left the business for a CEO position at Servion. Since then, I have not felt I had access to Avaya company and product leaders willing and able to tell a realistic story about what was happening at the company.
