Amazon executive Dilip Kumar used his keynote appearance at Enterprise Connect 2023 to unveil Amazon Chime SDK call analytics, which lets app builders add call analytics to real-time voice, video and messaging data, all powered by machine learning.
“Speaker search, voice tone analysis, call recording… what used to take months to build now can be handled with a few lines of code,” said Kumar, VP of AWS applications for Amazon Web Services.
He had just finished extolling the virtues of Amazon Connect, Amazon’s own call center, one of many company services the retail giant used initially just for internal purposes but then scaled up for external business and consumer use (Exhibit B: AWS).
