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AI, Racism, and Bias: The Impact on Employees and CX

November 16, 2020

Artificial Intelligence (AI) is no longer just a buzzword being discussed in theory — we’ve reached a point where AI is delivering real, measurable impact across a wide range of industries. The AI solutions being used today are automatically capturing and making decisions based on enormous amounts of data — from supporting healthcare diagnoses and detecting fraud in financial services to improving how organizations engage with customers.

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