Voice technology has come a long way from its humble analog beginnings. With speech technologies, enterprises can voice-enable meeting rooms, support after-hour customer service, and much more. And with newer speech technologies — like those highlighted in the “Enterprise Speech Technologies: Innovations and Use Cases” session at Enterprise Connect Digital Conference & Expo yesterday — this is just the tip of the iceberg of what they can enable.
Kickstarting his presentation, Jon Arnold, principal analyst at J Arnold & Associates, gave us a quick history lesson on speech technologies. In the past, analog telephony was sought out solely because it enabled person-to-person communications.