There are a handful of stories in the unified communication and collaboration space that stand out in 2022, with Microsoft Teams’ expanded calling capabilities being front and center. It’s a story that starts in 2021 and picked up momentum in mid-2022.
Microsoft Teams has become a leader in the unified communications as a service (UCaaS) market, but success with voice has never been at its core compared to most other providers. However, the demand for Microsoft Teams calling is high. The launch of Microsoft Operator Connect towards the end of 2021 promised easier implementation of calling with Microsoft Teams.
