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Category: Telephone


Modern Media, Telephone

Enhance Support Quality for Every Contact with Cisco Based Call Centers

August 5, 2020

Via: VOIP-info.org

Call center support is a pivotal part of modern-day business functions. It provides a vital connect between customers and a brand, and has a role to play in shaping their relationship. The value of agents in a call center is […]


Modern Media, Telephone

7 Speech Tech Vendors Pushing Ahead in the Enterprise

August 4, 2020

Via: No Jitter

Voice technology has come a long way from its humble analog beginnings. With speech technologies, enterprises can voice-enable meeting rooms, support after-hour customer service, and much more. And with newer speech technologies — like those highlighted in the “Enterprise Speech […]


Modern Media, Telephone

Never Give Customers a Chance to Complaint with Contact Center Services

July 28, 2020

Via: VOIP-info.org

Just a few years ago, contact centers were considered a novelty and call centers were the primary mode of contacting support. But with rapid advancement in technologies and development of new interactive channels, the stock of contact center services has […]


Modern Media, Telephone

The New Age of Contact Centers: 5 Speech Analytics Trends

July 27, 2020

Via: No Jitter

The Changing Dynamics of the Contact Center The industry has stabilized over the past month from an overall occupancy perspective. Companies have begun adjusting to remote work, and the new realities brought on by COVID-19. Call volume has declined slightly […]


Modern Media, Telephone

Strategize for Success in Future with Stable Call Center Outsourcing Vendors

July 16, 2020

Via: VOIP-info.org

As far as call center work is considered, stability plays a very important role. If you partner with several call center outsourcing vendors, you would compromise the integrity of the whole process as every vendor will operate differently. On the […]


Modern Media, Telephone

Analog Phones: No Plans for Extinction

March 4, 2020

Via: No Jitter

Why do we have so many analog ports, and do we need them? This question continues to come up repeatedly in our conversations with clients. Analog telephones use standard copper wire, connect to plain old telephone service (POTS) lines, are […]


Internet, Modern Media, Telephone

What is VoIP telephony?

February 4, 2020

Via: VOIP-info.org

In this post, we will discover what VoIP telephony consists of, what are its applications in companies and what are its benefits. Nowadays there are a wide variety of systems to talk on the phone, although instant messaging with applications […]


Local area networks and wide area networks, Modern Media, Telephone

Unified Communication and Collaboration (UCC) Market Revenue to Cross USD 60 Bn by 2026, Growing at Over 8%: Global Market Insights, Inc.

January 31, 2020

Via: Telecom Reseller

According to the latest report “UCC Market by Platform (Telephony [IP Phones, IP PBX], Collaboration [Mobile, Social Network, Video Platform], Unified Messaging [Voicemail, Email, Fax], Conferencing [Audio, Video, Web], Services & Tools), Deployment Model (On-premise, Cloud, Hybrid), Application (IT & […]


Modern Media, Telephone

It’s 2020 and phone calls still matter

January 3, 2020

Via: RCR Wireless News

Every year, Global Wireless Solutions (GWS) conducts consumer experience tests on the major mobile networks in over 500 markets, representing 94% of the U.S. population. In addition, GWS annually surveys a representative sample of U.S. consumers to understand how consumers […]


Modern Media, Telephone

Is 2020 the Year We Say Goodbye to the Desktop Phone?

December 23, 2019

Via: No Jitter

When I think about the last 10 years or so in the unified communications market, there are usually two questions that come up time and again: “Is this the year of video conferencing?” And, “Is the desktop phone dead?” I […]