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Category: Telephone


Modern Media, Telephone

When It’s Time to Automate Your Telecom Contact Center

October 28, 2020

Via: No Jitter

The pressure to maintain the highest level of customer service and keep a business running is a challenge experienced by many businesses. Telecommunication companies are no exception. Whether launching revenue-generating services faster or embracing new technology such as 5G and […]


Modern Media, Telephone

Contact Center Voice Biometrics

October 27, 2020

Via: Telecom Reseller

Voice biometrics technology is used to verify a person’s identity using their unique vocal attributes, the way they speak. Everyone has different physical and behavioral voice characteristics. These influence the sound of their voice and in combination these are unique […]


Modern Media, Telephone

Remote Workforce Demonstrates UCC Management Tool Demand

October 13, 2020

Via: No Jitter

With more than 80% of employees still working from home either full- or part-time, it’s vital to have a solid management strategy for UCC as well as contact center applications. Management tools improve the administration and performance of UCC, and […]


Modern Media, News, Telephone

Rakuten Mobile signs deal with STC to boost OpenRAN tech

October 13, 2020

Via: RCR Wireless News

Japanese operator Rakuten Mobile has signed a Memorandum of Understanding (MoU) with Saudi Telecom Company (STC) with the aim of collaborating in the field of innovation and strategic mobile technology. Under the terms of the deal, the two companies will […]


Telephone

Following tough year, the global 5G smartphone market predicted to see significant growth

October 12, 2020

Via: RCR Wireless News

A new study concludes that the global 5G smartphone market size is expected to grow at a compound annual growth rate of 122.7% from 2020 to 2027. While the market of next-gen smartphones reached 12.42 million units in 2019, the […]


Modern Media, Telephone

What Does a Telecom Agent Bring to the Table?

October 8, 2020

Via: No Jitter

Working with carriers is very challenging. If telecom does not run in your blood and you don’t speak the language; and if you don’t have years of experience, know the product offerings and have benchmark pricing, you need help. At […]


Modern Media, Telephone

Train Your Contact Center Agents or Risk Penalty

October 2, 2020

Via: No Jitter

Earlier this year, the California Consumer Privacy Act (CCPA) took effect, and will most likely impact your contact center since about 12% of the U.S. population lives in California. The CCPA protects California citizens who reside in and out of […]


Modern Media, Telephone

Verizon Business debuts Contact Center Hub for SMBs

October 1, 2020

Via: Fierce Telecom News

With SMBs struggling due the Covid-19 crisis, Verizon Business is offering SMBs a way to stay connected to their customers through its Contact Center Hub. Verizon’s cloud-based Contact Center Hub was designed for SMBs that have three to 1,000 employees. […]


Modern Media, Telephone

5 Considerations Before Selecting a CCaaS Solution

September 25, 2020

Via: No Jitter

Contact center as a service (CCaaS) is an attractive model for many contact centers looking to replace their traditional on-premises contact center infrastructure. So, evaluating the best CCaaS solution that fits your enterprise’s goals and environment is paramount. For a […]


Modern Media, Telephone

Where Telephony Still Matters (and Where It Doesn’t)

September 14, 2020

Via: No Jitter

During the pandemic, all eyes—literally—have been on collaboration platforms like Zoom, Microsoft Teams, Cisco Webex, and others. Most of the discussion within enterprise management has centered on how to use these tools, especially their video component, to keep remote workers […]