Top

Category: Telephone


Modern Media, Telephone

What AI Will Really Do for the Contact Center

January 15, 2021

Via: No Jitter

This week we share announcements around video collaboration hardware, video services, and UC&C monitoring, in addition to Amazon Web Services (AWS) contact center intelligence ecosystem partners Avaya and Clarabridge. Pexip and Logitech Partner Up, BlueJeans, Facebook Enhance Video Offerings Pexip, […]


Modern Media, Telephone

Samsung Galaxy S21 supports 5G carrier aggregation

January 15, 2021

Via: RCR Wireless News

Samsung this week debuted its latest flagship, the Galaxy S21, with across-the-board feature advancements and, of course, support for non-standalone and standalone 5G both sub-6 GHz and millimeter wave. Of interest n terms of network compatibility–especially to T-Mobile US users–is […]


Internet, Modern Media, Telephone

Zoom Phone: A Two-Year Retrospective

January 14, 2021

Via: No Jitter

Cloud video provider Zoom is celebrating the second anniversary of Zoom Phone with news that it has sold one million seats of the calling service. When Zoom released its calling service, then named Zoom Voice, in January 2019, some industry […]


Modern Media, Telephone

AWS Contact Center Intelligence Expands Globally

January 13, 2021

Via: No Jitter

After a holiday hiatus, AWS re:Invent re-starts today with 200+ new sessions, and, as there was in November, there is news on the contact center front. In a news blog today, AWS describes the global expansion of AWS Contact Center […]


Modern Media, Telephone

EmployBridge Puts Contact Center AI to Work

January 7, 2021

Via: No Jitter

When temporary jobs need doing in the logistics, manufacturing, and light industry, staffing organization EmployBridge often carries the onus of finding the best candidates for the open positions. These days, it does so across its eight staffing brands with the […]


Modern Media, Telephone

Cloud Case Study: When Changing Providers Can Be Good

January 6, 2021

Via: No Jitter

We have been working with a healthcare financial services client for a couple of years now. In early 2019, the client approached us to see if we could explain why its hosted cloud telephony services bill was 30% higher than […]


Internet, Modern Media, Telephone

Reflections on UCaaS and CCaaS, Looking Forward

January 5, 2021

Via: No Jitter

Whew – we made it to 2021! Now that 2020 is in hindsight, we can appreciate the lessons learned and find ways to improve our communication, collaboration, and customer experience (CX) capabilities. While 2020 isn’t a year any of us […]


Modern Media, Telephone

Globalize Your Contact Center Instantly with SIP Trunking

December 16, 2020

Via: No Jitter

The transition from on-premises telephony systems to scalable cloud-based contact centers is happening. No question about that, the need for an omnichannel customer service experience that meets a customer on their preferred channel isn’t in question. But the element that […]


Internet, Modern Media, Telephone

Cisco Reveals New Webex Contact Center CCaaS Platform

December 8, 2020

Via: No Jitter

As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision combined both strategies, and Cisco is […]


Modern Media, Telephone

Defining Contact Center Success During Crises

December 7, 2020

Via: No Jitter

New Zealand Prime Minister Jacinda Ardern has won high praise for leading one of the best national COVID-19 responses of any country. Call centers played a significant role in that success, but the full story is more nuanced, according to […]