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Category: Telephone


Modern Media, Telephone

5 Questions to Ask About Your Next Contact Center

April 22, 2021

Via: No Jitter

Historically, organizations have viewed contact centers as cost centers, a necessary channel for customer support. However, many are now finding that by evolving their contact centers into multichannel platforms they can actually drive sales and customer loyalty. This also allows […]


Modern Media, Telephone

Salesforce Reimagines Service Cloud for Voice, WEM

April 21, 2021

Via: No Jitter

Having secured its foothold as the number one CRM solution, Salesforce launched Service Cloud in 2009 with the goal of bringing similarly cloud-based customer service and support automation features to the market. Much about Service Cloud has changed over the […]


Modern Media, Telephone

Creating a Cohesive Enterprise CX: Barriers and Solutions

April 20, 2021

Via: No Jitter

By now, organizations of all sizes recognize the strong correlation between CX, customer loyalty, and ultimately the bottom line. They also recognize the significance of integrating various parts of their organization beyond the contact center. While small and mid-size businesses […]


Modern Media, Telephone

Which Way to CCaaS?

April 19, 2021

Via: No Jitter

CCaaS providers offer some great options, with incredible technologies that can lower costs and deliver more features with better customer engagement. That’s why the sector is growing so quickly and will continue to do so for the foreseeable future. Selecting […]


Modern Media, Telephone

Vonage Adds Visual Engagement to Contact Center Platform

April 14, 2021

Via: No Jitter

Spring is a traditional time of renewal. In keeping with that theme, in the space of two or three weeks we typically see cloud communications software vendors reveal their Spring application updates — an opportunity to showcase especially notable new […]


Modern Media, Telephone

Meet the Modern Contact Center for Travel and Hospitality

April 13, 2021

Via: No Jitter

Now more than ever, travel and hospitality companies want a reliable, agile, and flexible contact center solution that provides exceptional customer service and reduces costs. Built on the same technology that powers customer service for Amazon.com, Amazon Connect is the […]


Modern Media, Telephone

Talkdesk AI Trainer: Another Brick in the Wall

April 12, 2021

Via: No Jitter

Earlier this month, cloud contact center provider Talkdesk announced the first human-in-the-loop (HITL) tool for contact centers. HITL is commonly used in artificial intelligence (AI) to leverage both machine and human learning to create machine learning (ML) models. The process […]


Modern Media, Telephone

Building a Telephony Strategy Around Microsoft Teams

April 9, 2021

Via: No Jitter

If Microsoft Teams has become a cornerstone of your enterprise’s collaboration strategy for the future, the recent Ignite event offered plenty of big news and big visions around Teams. Our resident expert on all things Microsoft and Teams, Kevin Kieller […]


Modern Media, Telephone

Sendbird Flies into Unicorn Club on Messaging API Wings

April 8, 2021

Via: No Jitter

Sendbird, a mobile engagement and communication company, this week announced it has closed $100 million in Series C funding and has moved into the ranks of unicorn startups with a valuation above $1 billion. This funding and valuation come amid […]


Modern Media, Telephone

Cisco Live: Foretelling the Future

April 7, 2021

Via: No Jitter

Cisco, as demonstrated last week at Cisco Live, has put its stake in the ground in a few areas — video meetings, hybrid work, platform integration/embedded communications, frontline communications, the desktop, and the contact center —that will define our industry […]