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Tag: CPaaS


Modern Media, Unified communications

Now Is the Time for CPaaS to Shine

September 28, 2023

Via: No Jitter

The year was 2005. I was much younger, with two young kids and no gray hair. The iPhone didn’t exist yet. Cloud communications as we know it was still in its infancy. I was knee-deep in a consulting project that […]


Modern Media, Unified communications

Vonage Positioned as a Leader in the 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service

September 20, 2023

Via: PR Newswire

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has been recognized as a Leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). This recognition positions […]


Modern Media, Unified communications

8×8 rolls out Omni Shield, a New SMS Fraud Prevention API

September 11, 2023

Via: No Jitter

8×8 is taking a step forward in the fight against SMS fraud. The cloud communication service provider launched a new solution called Omni Shield, designed to offer a robust protective layer for businesses and their customers. The solution has a […]


Modern Media, Unified communications

How AI Can Transform CX in Vertical Industry Use Cases

August 23, 2023

Via: No Jitter

Digitization has led to an evolution in customer expectations. They demand real-time interactions, smooth transitions, and personalized solutions across different platforms and industries. This has put communications platforms at the center of many organizations’ digital transformation strategies. One of the […]


Modern Media, Unified communications

Vonage Protection Suite Offers Counter-Fraud as a Service

July 19, 2023

Via: No Jitter

The CPaaS sector revolutionized the way web developers access and utilize communication services that were once considered complex and obscure. By democratizing communications, CPaaS providers have opened up a world of possibilities for countless applications. Among these services, SMS messaging […]


Modern Media, Unified communications

Dialpad to Add 12 Generative AI Tools in Next 12 Months

April 18, 2023

Via: No Jitter

Dialpad announced this week it plans to deliver a series of internally developed generative artificial intelligence (AI) advancements to enhance the company’s Ai-Powered Customer Intelligence Platform. The company plans to unroll a new capability on a monthly basis starting this […]


Internet, Modern Media

Vonage Flaunts its Ericsson 5G Connection

March 13, 2023

Via: No Jitter

For over six months, we’ve wondered what Ericsson intended to do with Vonage as their newest wholly-owned subsidiary. What we really should have been asking is what Vonage and its CPaaS business is going to do with Ericsson. Ericsson made […]


Modern Media, Unified communications

Vertical Strategies Addressing Frontline Worker Needs Expand Communications Solution Providers’ Addressable Market

January 20, 2023

Via: No Jitter

As the unified communications-as-a-service (UCaaS) market matures and fewer on-premises deployments are available to convert to cloud solutions, competition rapidly intensifies, and providers eagerly seek to encroach on each other’s installed bases. Also, due to varying provider strategies and ability […]


Modern Media, Unified communications

CX Outlook and Predictions for 2023

January 3, 2023

Via: No Jitter

Business leaders are wise to the importance of customer satisfaction, and it shows in their 2023 spending plans. More companies plan to increase their spending on customer engagement technologies than any other technology segment measured in Metrigy’s 2023 Technology Spending […]


Modern Media, Unified communications

In Times of Economic Uncertainty, Invest in CX Technologies

December 26, 2022

Via: No Jitter

Going by the classic definition of a recession — two consecutive quarters of negative GDP growth — the U.S. is now in a recession. Recessions typically necessitate a re-evaluation of spending and growth plans, and in years past, it meant […]


Networks & Systems

Airtel, Meta collab on subsea cabling, Open RAN and CPaaS

December 6, 2022

Via: RCR Wireless News

Even as Indian telco Bharti Airtel continues its aggressive 5G rollout across the country, the company is looking for other ways to expand its reach with digital transformation services for Indian consumers and enterprises. To that end, Airtel and Meta […]


Modern Media, Unified communications

WhatsApp for Business Can Help Unlock CX Potential: Here’s How

November 8, 2022

Via: No Jitter

In our increasingly digital, always-on world, customers expect to be able to engage with brands on the messaging channels they use every day. They look for brands invested in getting to know them, those that will tailor their services to […]


Modern Media, Unified communications

BICS launches Communications Platform as a Service

October 24, 2022

Via: RCR Wireless News

Belgian international telco services company BICS has announced the launch of its Communications Platform as a Service (CPaaS) platform. The new solution is aimed at enterprises looking for an easy way to integrate communication services including voice, text, and WhatsApp […]


Modern Media, Unified communications

CX in the New Era: NICE Introduces Suiteform

October 17, 2022

Via: No Jitter

If you are in the customer experience business and pay any attention to social media, you no doubt are aware that NICE held its annual industry analyst meeting in Marrakech, Morocco last week. In addition to a spectacularly memorable locale, […]


Modern Media, Unified communications

Delivering World-Class CX: Where Does Your Enterprise Stand?

September 29, 2022

Via: No Jitter

As enterprises look to stay ahead of customer demands, many organizations have not only stressed the importance of providing customer service at every level of their business, but they have invested heavily in technology to create a more seamless customer […]


Modern Media, Unified communications

Vonage AI Studio – Have They Cracked the Code with AI?

September 21, 2022

Via: No Jitter

The cloud communications space continues to be crowded and noisy, and even the established players are having difficulty breaking through to get anyone’s attention for at least 10 seconds. These days, 10 seconds of attention is actually a big deal; […]


Modern Media, Unified communications

Is Low-Code, No-Code a Security Risk to Your Enterprise?

August 23, 2022

Via: No Jitter

Low-code, no-code programming most often comes up in the context of enterprise communications/collaboration — in connection with communications platform as a service (CPaaS) with the promise that anyone can (and should be able to) program new ways to communicate internally, […]


Modern Media, Unified communications

Cisco Looks to Embedded Apps to Drive Its Platform Advantage

August 1, 2022

Via: No Jitter

Over the past few years, Cisco has been pivoting Webex from being a product to a platform. In communications, at a most basic level, platform means having a communications platform as a service (CPaaS) back end that the vendor can […]


Modern Media, Unified communications

No Jitter Roll: Recapping Contact Centers News From EC22

March 29, 2022

Via: No Jitter

Welcome to the latest edition of the No Jitter. In this edition, we recap several announcements around communications APIs, apps for mobile contact center agents, an update to a CCaaS platform, and a voice authentication integration. Twilio Releases Multi-channel API […]


Modern Media, Unified communications

Low-Code/No-Code Finds Its Way to Enterprise Comms

March 4, 2022

Via: No Jitter

Communications platform as a service (CPaaS) has been around for a while now and has been a hot topic — off and on — for at least five years. CPaaS pioneer Twilio’s 2016 IPO was one of that year’s huge […]