Modern Media, Unified communications
October 27, 2020
Via: Telecom ResellerVoice biometrics technology is used to verify a person’s identity using their unique vocal attributes, the way they speak. Everyone has different physical and behavioral voice characteristics. These influence the sound of their voice and in combination these are unique […]
Modern Media, Unified communications
August 25, 2020
Via: Telecom ResellerIf your company has an IVR system (an automated entity which answers the call and sorts callers into “departments”), chances are good that it might be the very first impression of your business for many of your customers or clients. […]
Modern Media, Unified communications
May 10, 2017
Via: No JitterArtificial intelligence (AI) is clearly going to play a role in communications and collaboration in the coming years. Most of the heavyweights in the tech industry are touting their AI capabilities, from the best-known example — IBM’s Watson — to […]
Modern Media, Unified communications
March 13, 2017
Via: Telecom ResellerCall recording can be used in a wide range calls both in and outbound to adhere to a range of compliance requirements. Compliance is growing within the business community and is now influencing a wide range of organizations from small […]
Modern Media, Unified communications
January 12, 2017
Via: Telecom ResellerConference call technology can be great. However, the technology cannot overcome deficiencies beyond its control. There four elements that can impair the operational quality and success of a conference call. The four possible culprits are the near end, the far […]
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