Tag: businesses

August 11, 2023

The news about Zoom requiring some of its workers to come back to the office makes for an easy gotcha, the kind that many media outlets find hard to resist. The article linked in the previous sentence is far from […]

December 28, 2021

As analysts, we track all kinds of trends, and while many only resonate with specific audiences, hybrid work has been pretty universal during 2021. Businesses have had to reinvent themselves on many levels, workers have had to adapt on the […]

March 23, 2021

As widely reported, including in this No Jitter article, Zoom and RingCentral are at odds over contractual language and the impact this is having on their respective customers and businesses. Per terms of a partnership agreement inked in 2013, RingCentral […]

March 11, 2021

AT&T announced it is adding fixed 5G wireless services to its nationwide business-focused broadband network, which already combines the carrier’s business fiber network and its AT&T Wireless Broadband services. The existing business fiber network already connects more than 2.5 million […]

October 28, 2020

The pressure to maintain the highest level of customer service and keep a business running is a challenge experienced by many businesses. Telecommunication companies are no exception. Whether launching revenue-generating services faster or embracing new technology such as 5G and […]

July 28, 2020

Just a few years ago, contact centers were considered a novelty and call centers were the primary mode of contacting support. But with rapid advancement in technologies and development of new interactive channels, the stock of contact center services has […]

June 15, 2020

ITSPs must provide a variety of services in order to generate revenues and IP telephony through IP PBX software is one such service and revenue stream. It becomes challenging if you, as an ITSP service provider, have in-premise IP PBX […]

July 18, 2018

The whole idea of being “technical” is that we technologists are supposed to understand how things work. This type of expertise is important when businesses are examining the available options, to address a requirement and select (or, more often, recommend) […]