Tag: businesses

Modern Media, Unified communications

Zoom Makes a Call, But What Does It Mean?

August 11, 2023

Via: No Jitter

The news about Zoom requiring some of its workers to come back to the office makes for an easy gotcha, the kind that many media outlets find hard to resist. The article linked in the previous sentence is far from […]

Internet, Modern Media

We Need UCaaS More Than Ever for Hybrid Work: Here’s Why

December 28, 2021

Via: No Jitter

As analysts, we track all kinds of trends, and while many only resonate with specific audiences, hybrid work has been pretty universal during 2021. Businesses have had to reinvent themselves on many levels, workers have had to adapt on the […]


Zoom & RingCentral: Time for Reconciliation?

March 23, 2021

Via: No Jitter

As widely reported, including in this No Jitter article, Zoom and RingCentral are at odds over contractual language and the impact this is having on their respective customers and businesses. Per terms of a partnership agreement inked in 2013, RingCentral […]

Local area networks and wide area networks, Modern Media

AT&T adds 5G to business broadband network mix

March 11, 2021

Via: Fierce Telecom News

AT&T announced it is adding fixed 5G wireless services to its nationwide business-focused broadband network, which already combines the carrier’s business fiber network and its AT&T Wireless Broadband services. The existing business fiber network already connects more than 2.5 million […]

Modern Media, Unified communications

When It’s Time to Automate Your Telecom Contact Center

October 28, 2020

Via: No Jitter

The pressure to maintain the highest level of customer service and keep a business running is a challenge experienced by many businesses. Telecommunication companies are no exception. Whether launching revenue-generating services faster or embracing new technology such as 5G and […]

Modern Media, Unified communications

Never Give Customers a Chance to Complaint with Contact Center Services

July 28, 2020


Just a few years ago, contact centers were considered a novelty and call centers were the primary mode of contacting support. But with rapid advancement in technologies and development of new interactive channels, the stock of contact center services has […]

Networks & Systems

ITSP Manage Telephony Services Better with Multi-tenant IP PBX Software

June 15, 2020

Via: Telecom Reseller

ITSPs must provide a variety of services in order to generate revenues and IP telephony through IP PBX software is one such service and revenue stream. It becomes challenging if you, as an ITSP service provider, have in-premise IP PBX […]


Wireless With One Eye Blind

July 18, 2018

Via: No Jitter

The whole idea of being “technical” is that we technologists are supposed to understand how things work. This type of expertise is important when businesses are examining the available options, to address a requirement and select (or, more often, recommend) […]