Tag: business

September 11, 2023

Verizon Business’ announcement on August 16 that it was sunsetting BlueJeans came as a blow to many of us in the UC and collaboration industry who have closely followed the service for many years. BlueJeans was a pioneer in delivering […]

September 5, 2023

This week Mitel announced its new line of Digital Enhanced Cordless Telecommunications (DECT) 700 Series handsets that combine functionality, affordability, and robustness to meet the demands of different vertical markets. The 722 handsets are at the heart of the series. […]

May 23, 2023

If you have to ask that question, then yes, AI is moving too fast. Nobody is asking whether AI is moving fast enough, and in 2023, it’s certainly not behind the times. If anything, the times are now trying to […]

April 13, 2023

Flexible connectivity redefines today’s connected worker, says T-Mobile’s John Rodriguez. Connected workers’ requirements are also redefining collaboration, he adds. Rodriguez also describes what differentiates T-Mobile from its competitors. John Rodriguez is a Senior Cloud Solutions Engineer at T-Mobile for Business. […]

March 28, 2023

On Monday, March 27, four panelists on the CCaaS Case Studies panel, as moderated by No Jitter contributor Tom Brannan, shared their perspectives on leading their respective companies through migrating their on-premises contact center to a cloud-based contact center as […]

February 13, 2023

Early Valentine’s Day greetings from Louisiana, Texas, Kansas, Missouri, and Florida. Hard to believe that two weeks ago we were basking in the glory of another Chiefs AFC Championship win. Today’s game will be tough, but, like the 2022-2023 season, […]

February 6, 2023

Amid all the doom-and-gloom in the market, the technology sector remains robust thanks to companies’ continuing efforts to adopt new cloud-and-AI based systems. But as purse strings get tighter, businesses need to get more savvy about their tech purchases if […]

November 18, 2022

When we talk about integrating communications with business applications, the conversation often centers around how cumbersome it can be for users to toggle back and forth between applications and how we’d like to make the experience more seamless. But how […]

October 24, 2022

With more than 300 billion emails exchanged daily between Internet users, email is one of the most widely used methods of communication for individuals and businesses alike. But have you ever wondered what happens after you click the “send” button? […]

September 28, 2022

In the current sort-of post-COVID environment, we see a lot of mergers and acquisitions occur. Having spent quite a bit of my consulting career working with clients who were either merging or acquiring/divesting, I’ve seen my fair share of great […]

August 12, 2022

Contact centers have traditionally been the place where new communications technology makes its earliest and often strongest business case. So, as we head into a year of potential economic uncertainty as well as ongoing technology advancements, how should enterprise business […]

July 26, 2022

Ericsson announced its intent to acquire New Jersey-based Vonage Holdings for about $6.2 billion last November. It was an unexpected and intriguing announcement. Not only was it the Swedish vendor’s largest acquisition to date, but Ericsson had exited enterprise communications […]

July 25, 2022

The past two years has seen contact center as a service (CCaaS) go through unprecedented growth as businesses looked to enable contact center agents to work from home. For most companies, shifting to the cloud was a faster and simpler […]

July 14, 2022

China’s capital Beijing had completed the construction of nearly 54,000 5G base stations by the end of April, Chinese press reported. According to Gu Jinxu, deputy head of the Beijing Municipal Bureau of Economy and Information Technology, Beijing has already […]

August 23, 2021

I recently analyzed reasons driving the 250 million daily active users of Microsoft Teams. Referencing Teams’ increased adoption and also the 24 new applications added to Office 365 by Microsoft over the last decade, Jared Spataro, corporate vice president for […]

June 29, 2021

Convergence can be a great thing. For instance, grapes and sugar converge to make wine, chocolate and peanut butter converge to make Reese’s Peanut Butter Cups, and John, Paul, George, and Ringo “came together” (or converged) to create the Beatles. […]

June 14, 2021

We’re all consumers, and it’s safe to say most of us enjoy the speed and convenience of communicating with businesses through their digital channels. That makes sense, given we text our family and friends, and use the chat feature within […]

May 21, 2021

With confidential data theft on the rise (everything from the Colonial Pipeline to your local hospital), enterprises are in a bind when it comes to protecting their data. But security concerns aren’t the only thing causing enterprises headaches. Following changes […]

May 6, 2021

If there’s one letter-and-number pair that has the tech world excited, it’s “5G.” With 5G networks providing never-before-possible levels of speed and connectivity, it’s clear that 5G is leading the way into the future. So what does this mean for […]

April 19, 2021

They say two things are unavoidable in life: death and taxes. If you have reviewed your phone bills lately, you might as well tack on fees to that list. Telecommunications taxes, surcharges, and fees are myriad, complex, and significant. Most […]