Tag: BPO

Networks & Systems

Uniphore Unifies AI and RPA to Address Contact Center Inflection Point

January 10, 2022

Via: No Jitter

Conversational AI provider Uniphore had an eventful 2021. It acquired Jacada, a contact center automation provider, updated its product portfolio to address customer and agent experience with U-Assist Assurance, and joined Cisco’s partner program. No Jitter recently spoke with CEO […]