June 23, 2021
Via: No JitterGenesys today announced the availability of Genesys DX, a standalone digital customer engagement offering, at the company’s annual Xperience user event. Genesys DX unifies the company’s customer experience (CX) expertise and Genesys AI—including predictive engagement from its Altocloud acquisition—to enhance the conversational AI and dynamic knowledge base capabilities from the Bold360 acquisition which closed in […]
March 16, 2021
Via: No JitterGenesys today announced its intent to acquire the Bold360 digital engagement suite from LogMeIn, to become part of the recently formed Digital business unit headed by Barry O’Sullivan, EVP and GM. Cloud services provider LogMeIn acquired the digital engagement technology […]
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